Shipping policy

Guarantee - Live arrival guarantee on all plants shipped Priority mail EXPRESS.  Plants purchased Oct-March are recommended to have heat packs, tropicals must have a heat pack these months for the guarantee.   Must notify us within 24 hour with pictures of any problems.  Growing after arrival is purchasers responsibility. 

Orders placed and paid for by Saturday evening can be picked up at our nursery Monday 10am to 6pm PST by appointment. Shipping refunded after pick up. Please schedule with us prior to stopping by. We are not open to the public other than for order pick up.  

Orders placed by Saturday evening will ship that Tuesday, orders placed after Saturday evening may be delayed by a week due to our limited staff.  You will receive a tracking number once the order departs, if you do not receive one by Tuesday evening please write so we can get you one.

Shipping Damage - All damage or Dead arrivals must be reported within 24 hours. Photos must be sent within 24 hours to determine the failure of shipment.